Addon for the Interlink Digital Workplace

Own the conversation.

Chat that feels immediate. A workspace a desk team can actually organise. Alerts that still reach someone when the signal is poor. And when delivery fails, a named person at Interlink answers.

  • One login with your workplace
  • Your organisation keeps the record
  • Human support, not a dead-end bot
workplace.interlink.digital/comms
A conversation The day-to-day thread, as it will appear in the workplace.

Why it exists

Messaging a business can stand behind.

Consumer chat is fine until an account is restricted, a number is banned, or a message quietly stops arriving. There is no one to call. Interlink Comms is built for organisations that cannot live with that.

01

Simple enough to send.

One-to-one and group chat, voice notes, photos and files, replies and reactions. The state of every outgoing message is visible. Nobody has to guess whether it left the phone.

02

Structured enough to work in.

Channels, threads, mentions and search for people at a desk. Groups for a crew. The same person can belong to more than one organisation and switch workspace.

03

Serious enough to rely on.

Operational alerts that wait for an acknowledgement, escalate if they are missed, and leave a record of who was told. Support can trace a message without reading it.

At the desk

A workspace, not one long scroll.

Interlink staff and other office teams live in the workplace all day. Comms gives them channels, threads, search, and keyboard-friendly layout on a large screen.

  • Public and private channels, with history for new joiners
  • Threads that stay out of the main channel
  • One activity view for mentions, replies and alerts
workplace.interlink.digital/comms
Desk workspace Channels, threads and search on a large screen.
What needs action The phone home screen for someone on site.

On site

Built for a phone in bad light.

Field teams need large targets, voice notes, and a home screen that shows what needs a response. The app has to keep working when coverage drops and come back cleanly when it returns.

  • Voice notes that keep playing with the screen locked
  • Messages written on the device before they are sent
  • Critical alerts with a path to SMS if the phone is offline

The trust feature

You can see where a message is.

Once someone presses send, that message is not lost and is not delivered twice. The words under each message are a promise, and support can follow the same trail.

On the device

Queued

Stored before any network attempt. It survives the app closing and the phone restarting.

Accepted

Sent

The server has the message. Sending it again does not create a second copy.

On their device

Delivered

It reached the other person. In a group, you can see who has it.

Seen

Read

They opened it. A person can turn read receipts off, unless the organisation requires them.

A person answers.

Support is the reason this product exists. Every ticket is handled by someone at Interlink, with a target of four working hours, and one hour when a whole organisation is down.